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Telesales Bookings:
These conditions are deemed to be accepted unless we are contacted within 7 days of reservations being made.
Passports & Visas:
All persons leaving the British Isles must hold a valid passport which needs to be valid for at least six months after your intended return date.
Many countries outside Europe require you to obtain a visa prior to travel. We can advise you on the visa requirements for countries you are visiting. We give advice on the basis that you hold a British Citizens passport - if this is not the case it is essential we are advised as it is very possible that your visa requirements may be different. We cannot accept liability or consider refunds for clients who cannot travel because of insufficient or incorrect documentation. Please be aware that airlines require photograph identification for travel within the UK in the form of passport or driver's license. NAMES ON ALL FLIGHT TICKETS MUST MATCH THE NAMES ON EACH PASSENGERS PASSPORT EXACTLY. Incorrect spellings can result in refused check-in.
Health:
Inoculations can either be advisory or compulsory depending on your destination(s). In general it is advisable to have Tetanus cover for any travel outside the UK. We advise that you consult your General Practitioner for advice on inoculations required for your chosen destinations(s). Please also ask us for a copy of the 'Health Advice for Travellers' booklet. Please also consult the Foreign Office website at www.fco.gov.uk for up to date information on health and safety issues abroad.
Tickets:
Tickets are normally received approximately 2 weeks before you travel. We prefer collection from our office so that we can run through your travel booking with you. For telephone bookings we recommend delivery of documents by special delivery (extra charge applies) to avoid loss of documents and any possible charges incurred for ticket re-issue, etc. No responsibility can be accepted if this service is not accepted.
Travel Insurance:
When you travel it is vitally important that you have adequate insurance cover either by taking out a policy arranged by Dreamtime Travel or by arranging a policy elsewhere yourself providing comparable or greater cover under all policy sections. You must advise our staff of any medical condition suffered by any person travelling, or any person upon whose health the trip depends, at the time of booking. Failure to do so may invalidate any insurance cover. Always obtain an E111 form from your local post office before you travel (within the EU). PLEASE ASK OUR STAFF IF YOU ARE UNSURE ABOUT ANY ASPECT OF TRAVEL INSURANCE COVER.
Booking Fees:
All published fares, any bookings less than £100 per person excluding airport taxes will attract a service charge. Eurostar and budget carrier bookings (Ryanair, Easyjet, etc) and ferry crossings will also attract a service charge. Reconfirmation of any flights that have not been booked via Dreamtime Travel will also incur a service charge. Please ask for details of current service charges.
Cancellation Fees:
The charges for cancellation vary according to the company with whom you are travelling but can be up to the full cost of the travel arrangements and in addition Dreamtime Travel charge a fee of £25 per person. It is for this reason we strongly recommend you take out a good cancellation insurance. Please ask about insurance if you are unsure.
Payments:
Cheques can be accepted at any time up to 14 days prior to travel. Cheques should be made payable to Dreamtime Travel Ltd. Within 14 days of departure payment must be by credit or debit card or cash. Switch/Maestro or Visa DEBIT cards are welcomed at any time at no extra charge. Visa or Mastercard CREDIT cards currently attract a surcharge of 2%. American Express attracts a surcharge of 2.5%
Terms of Business:
Please note that Dreamtime Travel act as agents for the travel company with whom you are booked and is not therefore responsible for any act, omission or delay by the airline, tour operator, cruise company, ferry company, hotel or other supplier concerned which you may have booked. In the event of any complaint against such company we shall make every effort to help you settle the matter to your satisfaction. Should this not be possible the complaints should be taken up with the supplier concerned directly, with whom your contract lies, who will hold ultimate responsibility in the matter
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